Frequently Asked Questions

Click here to download user guide.

NEW! The CallPlease 2.0 Upgrade

Why did you change the look and design of CallPlease?
What’s different? What’s new?
What’s new in the mobile app Calls Page?
What’s new in the Web app?

NEW! Getting started on CallPlease 2.0

How do I update the CallPlease mobile app? Or, my CallPlease Mobile app is not working properly.
I don’t understand how to use the new version.
The CallPlease Web app is not working properly.
Are prices changing?
I was using the free 14-day trial version but now it no longer works.

CallPlease Call Logs

What’s a short description of what CallPlease does?
Who can see call logs?
I have an assistant who manages my calls. Why would I need to use CallPlease?
Does CallPlease sync in real time with my exec/assistant? With a shared team call log? With a receptionist and managers?
Can I use the CallPlease mobile app offline?
How many people can CallPlease handle in one office?
Our office has a receptionist answering calls for several people. How can CallPlease help?
Can I export my calls to a PDF or Excel?
To learn more about designing call logs to increase productivity and make better calls...

NEW! CallPlease SHARED Call Logs

How many CallPlease call logs can one person use?
Interactive shared call logs: My team at work has trouble keeping up with a lot of fast-changing information around our project or client or team. How can CallPlease help?
Queue shared call logs: My business, or department, gets requests for Sales, Service or Help, all day, every day. How can CallPlease help?
To learn more about designing call logs to increase productivity and make better calls...

CallPlease Pricing

What does "per seat" mean?
Do multiple assistants mean multiple seats?
What do I do if my credit card expires or is stolen?
What happens if I add/remove people during the billing period?
Do I get a notice before my credit card is charged?
Can I switch from monthly to annual billing?
Do you accept credit cards from other countries?
Do you give refunds?

Managing My Account

How do I reset my password?
I try to sign in but I get an error that my account is not active.
Can people share the same email to log in?
My company already uses CallPlease. How do I get an account?
I set up an account but I can’t see anyone else in my company.
What does the CallPlease account administrator do?

Customer Service

What happens if my service is not working late at night? Who do I call?
Does this work globally? Can I use CallPlease traveling around the world?

CallPlease Security

How secure is CallPlease?
Is my information safe?
Do you have access to my call information?
Where is my credit card information stored?
What extra security measures are available to big companies?
What happens if I lose my phone or tablet?